Frequently asked questions
How can I contact the customer care?
We are here for you.Just click here for contact us.You’re most likely to hear back from one of us during regular business hours, which are Monday through Friday from 8am to 6pm China Hour, but rest assured we'll be in touch as soon as possible.
What products can I get from Longlem?
Longlem is a manufacturer of kithenware in China.We supply the innovative,outstanding and moderate price produts to the customers. Including utensils,gadgets,bakewares,knives and scissors,chopping boards and wooden&stone products.Send a inquiry to Jack Lam by this email here for your new requirement.
How can I know the details of products?
We typically list this information in the product description (that’s the text towards the top of the page) and in the “Details” section (a little further down). If you can’t find the information you’re looking for, feel free to click here —we’re happy to help.
What can I get the benefit except the products?
Except good products,also you can get the value-added service.Such as new cocepts of products and terrific packaging who were designed by our outstanding design team,quick delivery time and competitive price.
What is the concept?How can I get them?
The new products concepts which are designed by our designers.These items are unique products in the market.As they only are excellent ideas,and are not a real products now.These ideas can be one of the number for your exclusive brands,we will only provide this item to you,no longer to sell any other customers.When you are interest in one of concepts, we need to sign the NDA(Non Disclosure Agreement) with you,and we can develop this idea together.You can click here to review the latest concept,and send us a message here.
Can I buy from retailers all over the world?
We are the manufacturer of the kitchenware in China.We only sell our products to the wholesalers,brands wholesalers,brands distributors,and don’t sell to retailers.We don’t any branch companies all over the world.All the goods we exported from Chinese mainland.Get the details info by this email.
What is the MOQ,payment term and FOB port?
Please kindly contact with info@longlem.com to learn more information. Thank you.
Looking for other ways to stay connected with Longlem ? Follow @longlem.com on Facebook, Instagram and Twitter to see our latest recipes and newest finds, ask questions, and more.
If you have any trouble, just email to contact us. We’ll be glad to help.
What testing reports can I get for Longlem products?
We greatly focus on the safety of products,and strictly make our products comply with the standard testing regulation.Our products can pass FDA,PFAS,CA65,FDA,LFGB,DGCCRF,DM 21373.Please contact our service supporter for more info click this email.